Do You Offer Refunds or Exchanges?
For health and safety reasons, there is no refund or exchanges. If an item is defective, please email and contact us and we will be more than happy to assist you.
How Long Does It Take For An Order To Be Processed?
Please allow us up to 5 days for processing of all orders. Orders generally take about 3 days processing depending on order volume.
How Long is Shipping?
We ship our packages out via USPS Priority Mail. Priority Shipping within the United States will cost $10. Orders will ship 5-7 Business days of receiving payment. Orders require 2-3 Business days for delivery after it ships depending on its destination. Shipping Confirmation and Tracking are available via emails as soon as your order ships. We require a signature confirmation to ensure your order arrives at the corrected destination. We suggest you make your hair appointment once your order is received.
What is Virgin Hair?
Virgin hair is hair that has not been dyed, bleached, straightened, or chemically treated in any way. All of our hair is in its natural state when cut, with the cuticle intact and aligned in the same direction. This prevents the hair from matting and tangling. The hair is extremely healthy and will look gorgeous, wash after wash. Our hair can be bleached, dyed, blow-dried, and styled with hot styling tools. We guarantee that our hair is 100% human hair with all cuticles aligned in the same direction–or your money back.
What's the difference between a closure and a frontal?
Closures and frontals are two different things but they both serve the same purpose-to close off a weave install or a wig. They both eliminate the need of having to leave your natural hair out to blend with the extensions. Lace frontal are bigger and wider; they run ear to ear covering your entire hairline at the front. Lace closures are smaller and they primarily close off the horseshoe or "u-part" portion of an install. Lace frontal is more versatile because they can be parted anywhere ear to ear and lace closures can only be middle or side parted. They can both be sewn on or glued on. Either a frontal or closure will close off your install and make it look more natural
What's the difference between full lace wigs and lace front wigs?
The main difference between these two kinds of wigs lies in the material used for the base. A lace front wig uses a sheer lace base for the front portion of the wig. The lace covers the front half of the wig while in others and the rest of the base is made of a thicker but still comfortable material.
Full lace wigs come with a base that is made entirely of lace. The lace material essentially covers the whole head even all the way to the back. Because of this, full lace wigs are more versatile because you can also style them into up-dos, braids, and many other hairstyles that are not possible with a front lace wig.
With proper care, our hair extensions will last a year or longer. Lace closures usually last between 2-3 months. Because of the unique and delicate craftsmanship, lace frontal and lace wigs have a shorter life span of 4-6 weeks or 1-2 uses, and typically need to be re-applied and strictly maintained in order to get the full wear. Although versatile and flexible, Lace frontals are considered temporary styles due to the life span in comparison to a lace closure.
Are your extensions 100% virgin?
All of our textured hair has been steamed with water and conditioner to keep the hair intact from becoming bushy and untamed through storage and shipping. This process does not affect or tamper with the authenticity or quality of the hair being 100% Virgin and Human. Once hair is wet/co-wash its RAW natural pattern is revealed.
Does this hair shed?
Yes, you may experience minimal shedding which is absolutely normal. However, proper maintenance is extremely important and advised. Please, see our hair care guide for maintenance. 
How much hair do I need?
For 12-16 inches we suggest 2-3 bundles. For 18-24 inches we suggest 3-4 bundles. For 26- 30 and up we suggest 4-5 bundles. It is all up to the discretion of the customer how many bundles to use. These are suggestions, but how many bundles you need solely depends on your own personal preference for thinness or thickness. Keep in mind, “The longer the hair, the shorter the weft.”
How much does each bundle weight?
Each bundle is weighted between 3.1-3.5oz.
Can I wash and blow dry this hair?
You sure can! These extensions are 100% Virgin Human Hair which means you should treat them as your own. Washing and blow drying should apart of your hair care maintenance. Check out our hair care guide for more information.
Can I color this hair?
Yes, this is 100% virgin human hair that is not processed in any way. So you can color the hair, once virgin hair is treated in any way, it is no longer virgin, and therefore we recommend that you color or process your virgin hair by a professional.
Can I use styling products on my hair extensions?
Yes you can use styling products on your extensions but we recommend that you keep products to a minimum to avoid build up. For a wet and wavy look we suggest a leave in conditioner and water. We strongly suggest avoiding alcohol base drying products as they can dry your extensions out and shorten the longevity.
What type of hair care products should I use?
Treat this hair like your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable. We recommend using a deep conditioner on your virgin hair once per week, but avoid using oil or heavy styling products.
How Do I maintain this hair?
We advise that you comb your hair every morning. Gently brush your hair from the ends towards your scalp. Starting from the ends keeps the pressure off the weft area and is a good way to maintain the longevity of the extension. Please wear a satin bonnet or scarf at night. You must never sleep on wet hair to avoid your hair from matting. Rolling your hair in rods at night will maintain your curls and limit the amount of heat you have to use on your hair daily.
Can I swim in my hair extensions?
Yes, you can swim in your hair extensions We recommend braiding your hair or pulling it up into a ponytail before swimming to keep your hair from tangling. It is best to wash your hair right after swimming. Add a spray in conditioner after swimming.